Manage your penalty at your fingertips

You can now manage your penalties on your mobile through the Service NSW app.

The app allows you to pay your penalties, view details and images, track penalty payment plans and avoid late fees.

To access all the services offered by the app, follow the instructions to register for a MyServiceNSW account, link to your RMS account and turn notifications on in your settings.

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State Debt Recovery Office: Contact us
The contact forms will be intermittently unavailable between 2.00pm and 7.00pm on Tuesday, 28 October due to scheduled maintenance. We apologise for any inconvenience.
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Contact us

To help us answer your query sooner, please quote the number on your penalty notice or enforcement order.

We can only discuss the matter with the person named on the fine unless we have their authority to do otherwise.

Penalty notices

Phone

phone

1300 138 118 (Monday to Friday 7.30am to 8.00pm)
For international callers: +61 2 4937 9207

Post

post

State Debt Recovery Office
PO Box 786
Strawberry Hills NSW 2012

Enforcement orders

Phone

phone

1300 655 805 (Monday to Friday 7.30am to 8.00pm)
For international callers: +61 2 6354 7000

Post

post

State Debt Recovery Office
PO Box A2571
Sydney South NSW 1235

Unpaid ambulance fees

Phone

phone

1300 655 805 (Monday to Friday 7.30am to 8.00pm)
For international callers: +61 2 6354 7000

Hearing or speech impaired

TTY (Teletypewriter) users

teletypewriter

133 677

Speak and Listen (Speech-to-speech relay) users

speech-to-speech relay

1300 555 727

Internet relay

internet relay

National relay service

Translator and interpreter services

Phone

phone

131 450 and ask the interpreter to phone 1300 655 805

Language options

Contact information is available in the following community languages:

Last updated: 02 February 2016