The myPenalty online service will be unavailable between 8.00am and 11.00am on Sunday, 9 August due to scheduled maintenance. We apologise for any inconvenience.
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Request a review

You can request a review of your penalty notice if you believe an error has been made or you wish to seek leniency because there were special circumstances which contributed to the offence.

We cannot conduct a review if we also receive a request to have the matter decided in court.

If you choose to review the matter and the outcome is not in your favour, you have 28 days to request to have the matter decided in court.

How can I request a review?

You can request a review online via myPenalty.

Log in to myPenalty to request a review

Note: the myPenalty application will be unavailable between 4.00am and 4.30am each morning due to scheduled maintenance. We apologise for any inconvenience.


Or you can request a review:

We can also accept requests for review by phone based on a claim of a 10 year clear driving record or where you believe the fine has been issued to the wrong vehicle registration number. You can contact us on 1300 138 118 if you wish to discuss your request before submitting.

We must receive your request by the due date on the penalty reminder notice. If you have paid the fine before receiving a reminder notice, the deadline is 60 days from when you received the penalty notice. If you are unsure of the exact deadline, please contact us.

For more information about the reasons we consider and the documentary evidence needed to support your request, read the SDRO review guidelines (PDF). You can also read the Attorney General's Caution Guidelines and Internal Review Guidelines.

What are the possible outcomes of the review?

When the review is completed you will receive written advice on the outcome, including one of the following decisions:

  • Penalty to stand - the offence was proven and the circumstances or issues raised did not warrant granting a caution. You must pay the fine or elect to have the matter decided in court.

  • Caution - the penalty notice was issued correctly and the offence occurred but due to the circumstances and evidence provided you have now been issued a caution. Payment is not required and demerit points do not apply. However, for demerit point offences the caution will be recorded on your driving history.

  • Cancellation - the penalty notice does not sufficiently disclose the offence or has been issued in error. You do not have to pay the fine and demerit points (if applicable) will not be recorded

I have changed my address, how do I update my details?

NSW law requires you to notify Roads & Maritime Services (RMS) of a change of address within 14 days. If you do not update your address with RMS, you are unlikely to receive important notices from us that may result in additional costs or enforcement action. You can change your address with RMS by phone at 132 213 or online.

Last updated: 18 August 2015