Payments
Payments for penalty notices
- How can I make a payment?
- Where can I find the penalty notice number on my penalty notice?
- Why is my penalty notice payment not accepted through the internet?
- An error occurred while I was paying my penalty notice by phone or internet. How do I know if the payment was successful?
- What happens if I have paid a penalty notice twice?
- Do I have to send the payment slip when paying by mail?
- I have paid the penalty notice, yet I have received a penalty reminder notice. What should I do?
- I have paid before the due date on the penalty reminder notice yet I have received an enforcement order. What should I do?
- I can't afford to pay the penalty notice amount before the due date? Can I pay in instalments?
Payments for enforcement orders
- How can I make a payment?
- Why have I received an enforcement order?
- How do I pay my enforcement order?
- How do I get an extension to pay my enforcement order?
- I paid my enforcement orders today. How long will it take to lift my RTA restrictions?
- Why has SDRO imposed RTA restrictions on me?
Payments for penalty notices
View the payment options.
Payment will not be accepted if:
- the due date of the penalty reminder notice has passed (you now need to pay using the enforcement order number and the options stated on the enforcement order).
If the fine is a demerit point offence and in a company name you should supply a statutory declaration telling us the driver's name, address, date of birth and licence number so a penalty notice is issued to the driver, before the fine is paid.
If your payment is rejected after you enter your credit card details, either your bank has not authorised the transaction, or there could be a communication error with the bank. Processing of payments can take a few minutes during peak times.
If your bank declines the payment, a message will appear asking if you want to try another card. Your payment is only considered authorised once a receipt number has been provided to you. Please record your receipt number.
If you have misplaced or lost your penalty notice, contact us for your payment reference number.
If your payment was by phone or internet, you can attempt to pay again by phone or internet. If your first attempt at payment was for the full amount and successful you will receive a message advising you that payment is not required and providing the receipt number.
If your payment was for less than the full amount, you will be advised of the balance outstanding. If in doubt, attempt the payment again to determine if the payment succeeded.
If your initial payment was by mail, BPAY or Australia Post, we may not have received it yet to apply to your penalty. If time permits before the due date on the reminder notice, wait 48 hours before attempting payment again.
If time does not permit, contact us by phone to check.
Check with your bank to confirm whether your payment has been made twice. If two payments are shown, post an unaltered copy of your bank statement to us with your request for a refund of the duplicate payment. SDRO postal address details
Yes. To ensure payment is applied to the correct fine, send your payment slip with your cheque or money order. Please write the penalty notice number or enforcement order number on the back of the cheque.
Payment may have been received after the reminder notice was sent. You can contact us to ask a client contact officer to check if your fine has been paid.
If after hours and the fine was paid by phone or over the internet in full, you can try paying again by phone or internet to obtain your original receipt number. Because you have already paid your fine in full, the system will recognise your earlier payment and provide you with the original receipt number.
It will not accept the second payment.
Contact us to check if and when your payment was received.
If you paid by cheque or by EFTPOS at Australia Post, send us an unaltered copy of your bank statement.
If you paid by credit card, send us a copy of your credit card statement or receipt number.
If you paid by money order, you can call the money order hotline on (02) 92026580 to confirm the money order was presented. If presented, send us a copy of the money order receipt.
If your financial circumstances prevent you from paying a penalty notice in full you may pay it off over 2 months without incurring additional costs.
You can make part payments as low as $20 towards a fine, provided that full payment is made by the due date on the penalty reminder notice.
If we do not receive payment by the due date on the penalty notice, a penalty reminder notice will be sent to you providing a further 28 days in which to pay.
If payment is not received in full by the due date on the penalty reminder notice, an enforcement order will be issued to you with a further $50 fee applied. If you are under 18 years of age, the enforcement fee is $25.
After you receive your enforcement order, you can apply to pay the fine by instalments by completing a time to pay application.
Payments for enforcement orders
View the payment options.
You have received an enforcement order because you:
- failed to deal with a fine prior to the due date on a penalty reminder notice, or
- in the case of a court imposed fine, you failed to pay the fine by the date a magistrate has determined.
Your fine has now progressed to enforcement action.
Your payment options are detailed on the front of your enforcement order. For more information read our payment options.
You need the payment reference number or a copy of your enforcement order(s) depending on how you wish to pay. Contact us if you need the payment reference details or a copy of your enforcement order(s).
We cannot grant you an extension of the due date to pay an outstanding enforcement order. You can apply to pay by instalments by completing a time to pay application.
The completed form must be received prior to the due date of the enforcement order to prevent further enforcement action and costs being applied.
If you have received advice that an RTA restriction is in place or about to be applied, applying to pay by instalments will not stop that restriction.
If payments of all enforcement orders are received we will direct the RTA to lift restrictions the following working day.
For more information on timeframes for payment processing and lifting of RTA restrictions read our payment options.
Contact the RTA before driving to confirm the restrictions are lifted. Heavy fines exist for driving while unlicensed and/or unregistered.
You have RTA restrictions in place because you failed to pay an enforcement order before its due date.
