Privacy Statement

This privacy statement applies to pages on the State Debt Recovery Office (SDRO) website at http://www.sdro.nsw.gov.au.

Protecting your privacy

Information about you held by the Office of State Revenue (OSR) is protected under the Privacy and Personal Information Protection Act 1998. In the course of administering NSW revenue laws, OSR collects personal information from you and from other NSW government agencies.

There are state and federal laws to protect the privacy of your personal information and keep the information collected confidential. There are also circumstances where the law authorises disclosure of your information for specific purposes to certain people or organisations.

OSR is bound by these laws and has procedures in place to ensure your privacy is always protected and your personal information is kept confidential

What browser information we collect

When you visit our website, we automatically record information that identifies:

the Internet Protocol (IP) address of your machine
your top-level domain name (eg .com, .gov, .au, .uk)
the address of your server
the date and time of your visit to the site
the pages accessed and documents downloaded
the previous referring site visited
the type of browser and operating system you use.

This information is used to help us improve the navigation and contents of the SDRO website.

What personal information we collect

When you email us:

we will record your email address
we will only use your email address for the purpose for which you provided it
it will not be added to a mailing list, unless you have specifically requested this
we will not use your email address for any other purposes
we will not disclose it without your consent.

When you use our online forms and payment system, SDRO undertakes that the personal information will only:

be collected by lawful and fair means
be used for lawful purposes
be collected with your consent
the purpose for the collection should be clear and explicit.

Information quality

When you provide information to us via the internet, we rely on the accuracy of that information.

Changing your personal information

The privacy legislation allows individuals to access and change records containing their personal information.

Security of your personal information

SDRO will only use your personal information (including email addresses) for official authorised purposes. The Taxation Administration Act 1996 contains secrecy provisions that prohibit any officer of SDRO (or any other government department) from accessing, recording or disclosing anyone's taxation information, except in performing their duties or in specific situations permitted by those laws. There are severe penalties for breaching these provisions.

Your personal information will not be released unless the law permits it or your permission is given. We provide a secure environment and a reliable system, but you should be aware that there may be inherent risks associated with the transmission of information via the internet.

For those who do not want to use the internet, SDRO provides other ways of obtaining and providing information. In some circumstances, the SDRO security guidelines may also require us to send particular information by non-electronic means.

All personal information is stored and archived in accordance with the State Records Act 1998 (NSW). SDRO is not responsible for the privacy policies or practices of third-party sites linked to our site.

Accountability

The NSW Privacy Commissioner website has information about your rights and the remedies for breaches of privacy. Read more at http://www.lawlink.nsw.gov.au/lawlink/privacynsw/ll_pnsw.nsf/pages/PNSW_index.

Feedback

We welcome feedback about this privacy statement and our website. If you have any comments, please contact us.

What happens with your feedback

Feedback we receive from clients about our website is strictly confidential. Client comments and suggestions allow us to improve content, navigation and the performance of our website. When providing feedback, clients do not need to provide personal information.

Policy review and update

SDRO will regularly review the privacy statement and the security framework to guarantee the confidentiality and integrity of information obtained from you. Changes to the privacy statement will be posted on this site.

Last updated: 24-Aug-2011

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